Verification and Validation of players

Games Termination during play

Games Pause/stop/hanged during play

Requests for Refunds

Discontinuation of the Use of Website and apps

Requests for Refunds

Third-party Gateway and integration

Discontinuation of Promotional campaign

Given are terms of refund in detail:

Verification and Validation of players validates the details provided by you at the time of registration at several stages and from time to time. Emails or SMS and phone calls are medium used to communicate with you for validation purpose. While several attempts are made to contact you to validate the personal details provided by you, in cases where we are unable to establish contact with you and validation process remains unsuccessful, reserves the right to suspend your account and remit the balance in your account (after deduction of service charges) to the instrument used by you to make the online transaction when making the deposit.

Games Termination during play

A game could get terminated due to inconsistency in internet connection, internet service outage, power outage, adware or malware attack, computer viruses, computer malfunction, any natural disasters or any other failure which is beyond our control � in all such cases of cancellation of the game, will not be held responsible. It is hereby understood that you have read these terms and continuing to use our services means you acknowledge and approve the same and you also acknowledge that will not be held responsible for any such cause of cancellation of the game and the losses incurred if any due to such a cancellation of the game.

Games Pause during play

When a Cash game is paused for a certain time interval due to unforeseen technical problems, a message to that effect would get flashed on the game table and lobby, displaying the interruption duration and instructing Players to not close the game table or lobby, or to not log out from the Website or App during the stated time interval. In case if Player chooses to either leave the table, exit the lobby or log out from Website or App during this interruption period then Player would be considered as having forfeited the game and he would lose his buy in amount against the lost game value, and it would not be refunded under any circumstances.

At any point during the period of interruption mentioned in the notification, the game will continue exactly from where it got paused; in case if the game doesn�t resume within the stated time interval then it would be cancelled and buy in amounts of all the players playing that game would get refunded to Player wallet (account) within 24 hours.

Requests for refund

Request will only be processed in cases of accidental or erroneous cash credit. will independently address to such a request for refund. A refund process will only be executed for genuine cases of accidental or erroneous cash credit. will individually investigate such a request and refund for the same will be made within two weeks. All such refund will be remitted to the financial instrument used by you while making the transaction/s.

Discontinuation of the Use of Website and apps

In case you wish to voluntarily discontinue the use of the services provided to you by, you need to send us an email at [email protected] mentioning in clear terms your intention to terminate your account and the reason if any after due evaluation of your account will refund the entire cash, deducting the applicable levy and taxes if any.

Third-party Gateway

All financial transactions to make a deposit into your account on, using any financial instrument like credit card, debit card, cash card or any other bank card/s are made through third-party payment gateways. The third party payment gateway is responsible to accept or deny such a transaction/s and all such transactions made by you will be subject to the terms and condition of the third-party payment gateway and will not be held responsible for any such denial by the third party.

In case of reversal of amounts if any transacted by you, may reverse specific amount of the transaction in full or as specified after deduction of charges if any � this refund of amount will be made only to the financial instrument which was used by you to perform the transaction. You understand and acknowledge that all reversal will be made only to the financial instrument used.

Discontinuation of Promotional Offers reserves the right to terminate or discontinue contests, games, offers, bonuses and tournaments without prior notice. In case of any such termination, discontinuation or cancellation, will not be held liable, except for the entry fee for any such event as and when applicable.